10-15% Off on Handpicked Products
10-15% Off on Handpicked Products
Krellivonique is dedicated to providing a reliable and efficient delivery experience for our shoppers. This document explains our logistics procedures, timelines, and payment methods. We operate exclusively within Hong Kong to ensure our local community receives their attire promptly and without complications.
By placing an order on our website, you agree to the shipping terms outlined below.
Our shipping services are strictly limited to the Hong Kong Special Administrative Region. We do not offer international shipping or delivery to locations outside of this area.
This focus allows us to maintain a high level of efficiency and oversee every parcel from our facility to your doorstep.
Transparency is a core value at Krellivonique. We do not apply any shipping costs to your order. The price you see listed for your chosen dress is the total amount you will pay. There are no hidden fees, service charges, or added delivery costs.
We believe in a straightforward shopping journey where the price on the screen matches the amount requested at your door.
We understand that you are eager to receive your new clothing. Our team works diligently to prepare every package. We require 24 hours for order packaging and shipping preparations. This ensures your item is handled correctly and packed securely.
Once your order is placed, the standard delivery timeline is 2 to 3 business days. While we strive to meet these estimates for every shopper, please note that delivery times may vary slightly during public holidays or periods of high demand. Our logistics partners work throughout the week to bring your package to your specified address as quickly as possible.
To provide a secure and accessible shopping experience, Krellivonique operates using a Cash on Delivery model only. We do not collect payments through our website. Instead, the full payment is collected by the delivery personnel at your doorstep upon arrival.
Please ensure that you or an authorized person is available to complete the transaction when the courier arrives.
You have the flexibility to cancel your order as long as the product remains with us. However, once the item is dispatched and handed over to our logistics partners, the delivery must be completed. Since the order is already in motion within the delivery network, we cannot halt the shipment.
If you have any questions regarding the status of your shipment or our delivery practices, our support team is ready to assist. We are available from 10:00 AM to 6:00 PM HKT, Monday through Friday. Please reach out to us at support@krellivonique.com for any assistance.
We are happy to help ensure your package reaches you smoothly.